Currently in the UK, commercial institutions could not function efficiently without assistance from support workers mending networks and computers, while recommending solutions to users each and every day. The need for better qualified personnel multiplies, as we turn out to be vastly more reliant on computers in the twenty first century.

How are we supposed to make a good choice then? With so many opportunities, we’ll need to know where to be looking – and what it is we should be investigating.

An all too common mistake that many potential students make is to concentrate on the course itself, and not focus on where they want to get to. Schools are stacked to the hilt with unaware students who chose a course based on what sounded good – instead of what would yield the job they want. It’s possible, in some situations, to thoroughly enjoy one year of training but end up spending 10 or 20 years in a career that does nothing for you, as a consequence of not performing some quality research when it was needed – at the start.

You also need to know how you feel about earning potential and career progression, and if you’re ambitious or not. You should understand what the role will demand of you, which exams they want you to have and how to develop your experience. All students are advised to talk with an experienced industry professional before following a particular study programme. This gives some measure of assurance that it contains the commercially required skills for the career path that has been chosen.

Consider only study courses that’ll lead to industry accepted accreditations. There are way too many trainers suggesting their own ‘in-house’ certificates that are essentially useless when you start your job-search. You’ll discover that only industry recognised accreditation from the likes of Microsoft, CompTIA, Adobe and Cisco will have any meaning to employers.

Often, trainers provide piles of reference manuals and workbooks. This isn’t very interesting and not really conducive to remembering. Long-term memory is enhanced when we use multiple senses – learning experts have been saying this for many years.

Courses are now available on CD and DVD discs, so you can study at your own computer. Through video streaming, you will be able to see the instructor presenting exactly how something is done, and then practice yourself – in a virtual lab environment. You really need to look at courseware examples from the company you’re considering. They have to utilise full motion videos of instructors demonstrating the topic with lab’s to practice the skills in.

Purely on-line training should be avoided. Physical CD or DVD ROM materials are preferable where available, so you can use them wherever and whenever you want – it’s not wise to be held hostage to your broadband being ‘up’ 100 percent of the time.

It’s so important to understand this key point: It’s essential to obtain proper 24×7 round-the-clock support from professional instructors. Later, you’ll kick yourself if you don’t adhere to this. Locate training schools with help available at all hours of the day and night (irrespective of whether it’s the wee hours on Sunday morning!) Make sure it’s always access directly to professional tutors, and not access to a call-in service which takes messages – so you’re parked in a queue of others waiting to be called back at a convenient time for them.

We recommend looking for training programs that utilise many support facilities active in different time-zones. All of them should be combined to offer a simple interface together with 24×7 access, when you need it, with no fuss. Never compromise where support is concerned. The majority of students who throw in the towel, would have had a different experience if they’d got the right support package in the first place.

One crafty way that course providers make extra profits is by adding exam fees upfront to the cost of a course and then including an ‘Exam Guarantee’. It looks impressive, until you think it through:

Everyone knows they’re ultimately paying for it – it’s not so hard to see that it’s been added into the gross price invoiced by the training provider. It’s certainly not free (although some people will believe anything the marketing companies think up these days!) Passing first time is everyone’s goal. Taking your exams progressively when it’s appropriate and paying for them just before taking them puts you in a much stronger position to qualify at the first attempt – you revise thoroughly and think carefully about the costs.

Isn’t it outrageous to have to pay the training company in advance for examination fees? Hold on to your money and pay for the exam when you take the exam, instead of paying any mark-up – and sit exams more locally – rather than in some remote place. Big margins are secured by many training colleges that get money for exam fees in advance. For quite legitimate reasons, a number of students don’t get to do their exams but the company keeps the money. Surprising as it sounds, providers exist who depend on students not taking their exams – and that’s how they increase their profits. Also, many exam guarantees are worthless. Most companies will not pay for you to re-take until you can prove to them you’re ready to pass.

Paying maybe a thousand pounds extra on ‘Exam Guarantees’ is foolish – when study, commitment and preparing with good quality mock and practice exams is what will get you through.

Commercial qualifications are now, most definitely, starting to replace the older academic routes into the IT industry – but why is this happening? Vendor-based training (as it’s known in the industry) is far more specialised and product-specific. The IT sector has acknowledged that this level of specialised understanding is necessary to handle an acceleratingly technical workplace. CISCO, Adobe, Microsoft and CompTIA are the dominant players. Of course, a necessary portion of background detail must be taught, but essential specialised knowledge in the particular job function gives a vendor trained person a massive advantage.

The bottom line is: Authorised IT qualifications tell an employer precisely what skills you have – the title is a complete giveaway: for example, I am a ‘Microsoft Certified Professional’ in ‘Planning and Maintaining a Windows 2003 Infrastructure’. Therefore companies can look at the particular needs they have and what certifications will be suitable to deal with those needs.

Sometimes, individuals don’t comprehend what information technology is about. It’s thrilling, changing, and puts you at the fore-front of developments in technology affecting everyones lives in the 21st century. We’ve only just begun to get a feel for how technology will influence everything we do. The internet will profoundly transform how we view and interrelate with the entire world over the years to come.

If making decent money is around the top on your scale of wants, then you’ll be pleasantly surprised to hear that the average salary of a typical IT worker is considerably more than with the rest of the economy. Demand for well trained and qualified IT technicians is certain for quite some time to come, due to the continuous expansion in the marketplace and the massive deficiency that we still have.